Cancellations and Changes
If you would like to cancel your order or change your order or shipping information, please contact us by email as soon as possible. In order to provide the absolute best service, we ship orders as quickly as possible, sometimes even on the same day the order is placed. If your order is shipped before we receive your cancellation request, we will not be able to modify your order and you will be responsible for returning the item for a refund, which does not include shipping charges.
Refunds and Returns
For specific return instructions, please see the General Terms and Conditions.
All returns require authorization from our company, so please contact us to begin the return process. Most products are eligible for a refund if we receive the return within 40 days of the original delivery date. Please return products after 14 days of receipt of the original purchase.
All orders, including final sales orders, may be eligible for a replacement if damaged during shipping or manufacturing.
Important return information.
Our company is not responsible for and will not reimburse you for any return or exchange shipping costs, unless the error was directly caused by us.
Pack your return very well! If you think you may request a return, it is best to keep your original packaging. You will need it to return the product in its original packaging. Refunds cannot be processed if the returned certificate of authenticity is damaged.
All products must be returned using a traceable shipping method.
Allow 5-7 business days after receipt of your return to inspect and submit for a refund.
All returns must be received within 30 days of the original delivery date.
If you receive a product in a damaged condition, 请联系[email protected]
If you receive an incorrect product, 请在收到订单的14天内联系[email protected] so that we can resolve and replace the product for you at no charge
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